Gong - Director, Product Writing (AI-driven Content Strategy)

Gong is seeking a visionary, technically adept, and experienced Director of Product Writing to lead our product content strategy, technical documentation, and UX writing efforts. This pivotal role is uniquely positioned at the intersection of content strategy and technological innovation, aiming to revolutionize our product content ecosystem using AI.

You will lead the strategic identification, piloting, and scalable implementation of AI-powered solutions to significantly enhance the efficiency and productivity of content creation, management, and delivery. As a key driver and role model for integrating AI into writing workflows, you will shape the entire user content experience across Gong’s platform, from in-product microcopy to comprehensive help center articles and developer documentation.

Responsibilities include defining and executing a comprehensive content strategy for all product-related written content, encompassing in-product text, help center articles, and API documentation. You will recruit, manage, and mentor a high-performing team of UX and Technical Writers, fostering excellence and continuous improvement, and establishing scalable processes and style guides. Close collaboration with Product Management, Engineering, and other stakeholders is essential. We are looking for an experienced leader (7+ years in product/UX/content writing, 3+ years in leadership) with strong strategic thinking, AI-savviness, and data-fluency, preferably with B2B SaaS experience. Join us to make a radical impact on a platform used by leading companies in Israel and globally, operating in a flexible hybrid work model.